Return Policy – Deluxe Skin Care Products, LLC
At Deluxe Skin Care Products, we want you to be delighted with your purchase. If for any reason you are not happy, please review our return policy below.
Eligibility for Returns
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Items must be returned within 15 days of the delivery date.
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Products must be unused, unopened, and in their original packaging for a full refund or exchange.
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Due to health and hygiene standards, opened or used products cannot be returned.
Non-Returnable Items
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Opened, used, or partially consumed products.
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Items marked as Final Sale.
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Gift cards and promotional items.
Return Process
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Contact our customer service team at customerservice@deluxeskincareproducts.com with your order number.
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You will receive a Return Authorization (RA) number and return instructions.
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Securely package your items and include the RA number with your return.
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Ship the product(s) back to the address provided.
Refunds
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Refunds will be issued to the original method of payment once the returned item has been inspected and approved.
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Please allow 5–7 business days for the refund to appear on your account.
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Original shipping charges are non-refundable.
Exchanges
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Exchanges are only available for the same item if it arrived damaged, defective, or incorrect.
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If the item is no longer available, you may request a refund or store credit.
Damaged or Incorrect Orders
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If you received a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will provide a replacement at no additional cost.
Return Shipping
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Customers are responsible for return shipping costs, except in cases of damaged, defective, or incorrect items.
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We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.
Contact Us
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If you have any questions about our return policy, please reach out to us at:
📧 customerservice@deluxeskincareproducts.com
📞 (888) 671-5808