Refund Policy

 

We want you to love your skincare products. If you’re not completely satisfied with your purchase, we’re here to help.

 

 

Returns & Exchanges

 

We accept returns on unopened and unused products within 14 days of delivery. To be eligible for a return:

 

• The item must be in its original packaging

• It must be unused and in resalable condition

• You must provide proof of purchase (e.g., order number or receipt)

 

Due to the nature of our products, we cannot accept returns on used or opened items unless they arrive damaged or defective.

 

 

Damaged or Incorrect Items

 

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery. We will offer a replacement, store credit, or a full refund at no extra cost.

 

 

How to Initiate a Return

 

To start a return or report an issue, please email us at [your email address] with the following:

 

• Order number

• Reason for return

• Photo of the product (if damaged)

 

We will provide return instructions, including the return shipping address. Return shipping costs are the responsibility of the customer unless the product is faulty or the wrong item was sent.

 

 

Refunds

 

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5–10 business days.

 

 

Non-Refundable Items

 

• Gift cards

• Sale or promotional items

• Personalized or limited-edition products